Privacy Policy

Data protection and management

Vegas Nova Casino is committed to protecting your personal information and handling it in a lawful, fair and transparent way. This Privacy Policy explains how we collect, use, store and share your data, as well as the rights and choices you have regarding your personal information. For players in Australia, we aim to handle personal information in line with applicable privacy laws and principles, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where relevant.

What information do we collect?

  • Registration details (name, surname, date of birth, contact details such as email address and phone number);
  • Identity and verification data (copies of ID documents, proof of address, KYC and source-of-funds information, where required by law);
  • Transaction history and payment information (deposits, withdrawals, bets, winnings and selected payment methods);
  • Technical information (IP address, device and browser data, language settings, log files and cookie identifiers);
  • Usage data, including account activity and game history on our platform;
  • Marketing and communication preferences, including your responses to surveys and campaigns.

How do we use this information?

  • To create and manage your account, provide our services and operate the website and mobile interfaces;
  • To process payments, verify your identity and carry out anti-fraud, anti-money laundering and age-verification checks;
  • To maintain security, monitor suspicious activity and protect the integrity of our platform and other players;
  • To personalise your experience, including tailored bonuses, offers and game recommendations, where permitted by law and your settings;
  • To comply with legal, regulatory and licensing obligations, including responsible gambling requirements and record-keeping duties;
  • To communicate with you about your account, service updates, promotions and changes to our terms or policies, in line with your communication preferences.

Data retention period

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law, regulation or contractual obligations. This includes the time needed to manage your account, resolve disputes, meet anti-money laundering and responsible gambling obligations and enforce our terms and conditions. When your data is no longer required, we will delete it or irreversibly anonymise it in a secure manner.

Sharing your information with third parties

We may share your personal data with carefully selected and trusted third parties where this is necessary for the purposes described above, always subject to appropriate safeguards. Such third parties may include:

  • Payment service providers and banks that process deposits and withdrawals;
  • Identity verification, fraud-prevention and risk-management providers;
  • IT, hosting, analytics and customer-support service providers;
  • Professional advisers such as lawyers, auditors and compliance consultants;
  • Regulators, law-enforcement bodies and other public authorities where required by law or to protect our legal rights.

We do not sell your personal information to third parties for their own direct marketing purposes. Any sharing of data is carried out in accordance with applicable laws and, where required, based on appropriate data-transfer safeguards.

Data protection measures

  • Use of industry-standard technical and organisational measures, including encryption, firewalls and secure servers, to protect your data against unauthorised access, loss or misuse;
  • Regular security testing, monitoring and audits to detect and address potential vulnerabilities;
  • Strict access controls that limit personal data access to employees and service providers who need it to perform their duties and are bound by confidentiality obligations;
  • Ongoing training and awareness programs for staff regarding data protection and information security.

Your rights

Depending on your location and applicable laws, you may have some or all of the following rights in relation to your personal information:

  • The right to request access to the personal data we hold about you and to receive a copy of it in a structured, commonly used format, where technically feasible;
  • The right to request correction of inaccurate or incomplete personal data;
  • The right to request deletion of your personal data, or restriction of its processing, in circumstances allowed by law;
  • The right to object to certain types of processing, including direct marketing;
  • The right to withdraw any consent you have given us, without affecting the lawfulness of processing based on consent before its withdrawal;
  • The right to lodge a complaint with your local data protection or privacy authority, such as the Office of the Australian Information Commissioner (OAIC), if you believe your rights have been infringed.

To exercise your rights, please contact us using the details in the “Privacy contact” section below. We may need to verify your identity before responding to your request.

Cookies and tracking technologies

Vegas Nova Casino uses cookies and similar tracking technologies to support the technical operation of the site, improve performance and enhance your user experience. Cookies help us remember your preferences, analyse site usage and deliver relevant content. For more detailed information on the types of cookies we use, the purposes for which we use them and how you can manage your cookie preferences, please refer to our separate Cookie Policy.

Privacy contact

If you have any questions about this Privacy Policy, your personal data or how we handle privacy at Vegas Nova Casino, please contact us by email at privacy@vegasnovacasino.com. We will do our best to respond to your enquiry within a reasonable time frame.

Changes to this policy

Vegas Nova Casino reserves the right to update or revise this Privacy Policy from time to time. Any material changes will be highlighted on our website and, where appropriate, communicated to you via email or in-account notification. We encourage you to review this page regularly to stay informed about how we protect your personal information.